Operator

Medical Secretary

Receptionist / Cashier

BENEFIT

Salary package in details will be discussed during the interview
Specific KPIs target and KPIs incentive on top of Salary Package will be discussed, if any
Contribution of all Compulsory Insurances (Social Insurance, Health Insurance and Unemployment Insurance) from starting date
Working Time: Standard working time is 44h/ week; 24 working days per month
Annual Leave: 14 Days per year
Sick leave: 06 days/ year (full paid)
Monthly Service Incentive
Yearly Performance Bonus
Free consultation for staff, staff’s spouse & children under 18 years old at HFH. Special rate for staff when using services of Hanoi French Hospital (HFH)
Health Insurance, Accident Insurance and Life Insurance for all employees
Other benefit as Hanoi French Hospital (HFH) policy.

In charge of receiving, recording, and processing all guest requests via telephone, email, chat, and mobile devices.
In charge of receiving, recording, and relaying calls, messages, and information accurately, completely, and clearly
In charge of operating the telephone switchboard and handling reminder calls, missed calls, and no-show follow-ups..
In charge of logging all guest requests or issues into the system and following up to ensure proper resolution.
In charge of providing guests with information regarding appointments, hospital services, and relevant medical and doctor-related information.
In charge of assisting guests with booking, rescheduling, or canceling appointments and recording them in the Green Cube system.
In charge of ensuring confidentiality of internal information and safeguarding company assets.
In charge of building and maintaining positive working relationships with colleagues and supporting common team goals.
In charge of performing other reasonable duties as assigned by the management.

Graduated from University and above
Fluent in English/ French.
Ability to read, analyze, and interpret complex documents.
Ability to respond effectively to sensitive inquiries and complaints.
Ability to write speeches and articles using original or innovative techniques or style.
Ability to speak and present persuasively, and to communicate relevant information quickly and accurately.

You can apply by sending Your Application Letter and CV in English to email: recruitment@hfh.com.vn