Customer care manager

– To supervise all receptionist/health-check coordinator/cashier/patient guide/booking/direct billing/medical record clerk/dental assistant/specialist assistant/medical secretary teams in every aspect related to their tasks and duties.

– To handle any matters related to customer care perspective promptly.

– To conduct necessary training sessions for staff in customer service field

– To coach staff in their performance implementing hospital standards of practices.

– To assure disciplines are satisfied in the whole department such as staff working time, staff uniform, hygiene and appearance, other workplace requirements ….

– To assure every hospital stipulated procedure, processes, protocols involved are respected at all times.

– To look after all OPD/IPD patient scheduling assuring maximal hospital capacity and patient satisfaction.

– To liaise with Customer Administration Manager in rostering staff coping with actual situation of needs of OPD/IPD or site work on daily basis.

– To liaise with Customer Administration Manager in supervising all work stations assuring standard set-up, hygiene and outlook.

– To supervise and coach on the staff’s compliance as per hospital stipulations for patient consultation, admission, consent to treatment, agreements, medical records ….. upon medical indications.

– To supervise and coach the processes for cross exchange patient information following DPDP standards.

– To supervise staff on timely compliance with hospital quality and risk procedures in quality aspect including of reporting on incidents or feedback.

– To seek or propose ideas for improvement measures   

– Salary package in details  will be discussed during the interview

– Specific KPIs target and KPIs incentive on top of Salary Package will be discussed, if any

– Contribution of all Compulsory Insurances (Social Insurance, Health Insurance and Unemployment Insurance) from starting date

– Working Time: Standard working time is 44h/ week; 24 working days per month

– Annual Leave: 14 Days per year

– Sick leave: 06 days/ year (full paid)

– Monthly Service Incentive

– Yearly Performance Bonus

– Free consultation for staff, staff’s spouse & children under 18 years old at HFH. Special rate for staff when using services of Hanoi French Hospital (HFH)

– Health Insurance, Accident Insurance and Life Insurance for all employees

– Other benefit as Hanoi French Hospital (HFH) policy.

– Good spoken and written English and Vietnamese

– Very good telephone communication skills

– Good organization skill

– Supervisory skill

– Computer office software literacy

– Skill of dispute handling

– Ability to work independently

– Ability to work with team

You can apply by sending Your Application Letter and CV in English to email: recruitment@hfh.com.vn