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Relationship Officer – Individual Customer

Job Descriptions

ACQUIRE CUSTOMERS AND GROW USAGE OF SERVICES WITH PROFESSIONAL, PERSONALISED AND CARING SERVICE CONSULTATION

  • Call-in and wall-in customers
  • Conversion of leads from marketing in a timely and efficient manner
  • Database leverage – increase the customer lifetime value
  • Own sources

CRM & REPORTING

  • Follow up, updating data status on CRM on a daily basis
  • Co-ordinate with Marketing for regular sales reports and by campaign report
  • Sales record for commission-based remuneration.
  • Other sales admin and reporting tasks as requested

INSIGHTS & INITIATIVES

  • Customer insight for efficient sales calls
  • Propose sales and marketing initiatives to acquire, retain, cross-sell and up-sell
Requirements

COMPETENCY

  • Interpersonal skills
  • Knowledge of Customer Journey in Sales and Marketing
  • Operations and Process
  • CRM system, reporting
  • Knowledge of health care business and the market is an advantage

EDUCATION & EXPERIENCE

  • Training in business, sales is an advantage
  • Experienced in the similar roles in service industry is preferred
  • Ambitious, passionate in problem solving, dealing with people.
  • Willingness or interest to have result-based KPI compensation, and strong motivation by obtaining sales results
Benefits
  • Salary package in details  will be discussed during the interview
  • Specific KPIs target and KPIs incentive on top of Salary Package will be discussed, if any
  • Contribution of all Compulsory Insurances (Social Insurance, Health Insurance and Unemployment Insurance) from starting date
  • Working Time: Standard working time is 44h/ week; 24 working days per month
  • Annual Leave: 14 Days per year
  • Sick leave: 06 days/ year (full paid)
  • Monthly Service Incentive
  • Yearly Performance Bonus
  • Free consultation for staff, staff’s spouse & children under 18 years old at HFH. Special rate for staff when using services of Hanoi French Hospital (HFH)
  • Health Insurance, Accident Insurance and Life Insurance for all employees
  • Other benefit as Hanoi French Hospital (HFH) policy.

How to apply

You have found a job vacancy or position that interests you. Please check out here the ways to apply for the position.

We apply the same recruitment procedure for all positions, either permanent or temporary in the Hospital.

Firstly, you can apply by sending our Application Letter and CV in English to email: recruitment@hfh.com.vn or apply online. If you are applying online, your CV will go directly to the email of the recruitment officer who is in charge of filling the position.

We will only be able to contact those individuals whom we are considering as potential candidates for current assignments.

When coming for job interview, please bring along with you the following documents:

  • Copies of degrees/diplomas/certificates/credentials
  • Copy of Identification Card
  • Letter of Recommendation (if any)

Apply now

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